Shipping policy

We do our best to get all orders out within 2 business days, please note that this is not guaranteed and slight delays may occur. 

 CLICK & COLLECT

By choosing click and collect you agree to collect your items from the store located in Dunsborough , Western Australia . 6281.. If you can not collect your item, shipping will be charged and your order won't be fulfilled until it is paid.

DOMESTIC ORDERS

  • SHIPPING & HANDLING POLICY

    THERE IS STRICTLY NO RETURNS ON SALE ITEMS ,

    THERE IS STRICLTY NO RETURNS ON SWIMWEAR, ACTIVEWEAR, SUNGLASSES , FOOTWEAR, BAGS & JEWELLERY OF ANY KIND  for HYGIENE REASONS. 

    If you require to return your purchase please email info@onepalmstudio.com to obtain a RA authorization # this is to be completed within 10 days of original purchase. If this is not done within 10 days we do have the right to refuse.

    RATES 

    AUSTRALIA Orders $150 and over FREE shipping 

    Orders $149 and under will have an $9.95 surcharge  

    International $35 Flat Rate

    * PLEASE NOTE LARGER ITEMS SUCH AS LUGGAGE AND BULKY GOODS 5KGS OR HEAVIER WILL BE SENT VIA STANDARD DELIVERY BUT WILL incur a heavy freight charge of $35

    international orders. Please email for specific charges to your area. info@onepalmstudio.com

Often there can be varied delays due to different customs processes in your country. If you are concerned about the location of your order, please contact your country's Postal Service first and quote your tracking number for further information. 

International orders may be subject to import duties and taxes, which are calculated once a shipment reaches your country. You will be responsible for paying these charges and if you choose to return your order, these fees are non-refundable. Please contact your local customs office and our website for further information as these fees can vary widely from country to country.

Please note there are some countries that we do not ship to because of carrier limitations and higher costs. If you have any questions regarding shipping to your country, please email us at info@onepalmstudio.com

LOST AND RETURNED TO SENDER PARCELS

In the rare event that your parcel is deemed lost or missing after an investigation through Australia Post, we will do our best to replace and resend your order. If your item(s) cannot be replaced, you will only be entitled to a credit note which is valid for 6 months. We are not able to offer refunds on lost orders.

If your order is returned to us for any reason (including customs fees not paid or unable to deliver) you will be issued an automatic credit note minus the full cost of shipping.