FAQ's
HOW DO I MAKE A PURCHASE?
You can make a purchase by clicking on a product of your choice, selecting your size and quantity, and then clicking ADD TO CART. The CART is located in the top LEFT of your browser. The CART will update with the number of products you click to purchase.
When you have finished browsing and are ready to Checkout, click on the CART and then click on the CHECKOUT button located at the bottom of the drop-down. You will be taken to the CART, which is a comprehensive listing of your selected products, and the estimated total of your order. If you are happy with your selection, click on PROCEED TO CHECKOUT.
On the CHECKOUT page, you will be required to fill in your shipping and billing information. Once you have filled in your details, and selected your Shipping and Payment options, simply click on CHECKOUT
If you encounter a problem, please do not hesitate to contact the One Palm team. You can contact us during business hours Monday- Friday from 9am to 6:00pm AEST or by telephone on +618 97553044, or by email at info@onepalmstudio.com
WHY WAS A CUSTOMERS CHARGE ON CREDIT CARD DECLINED?
Declines can happen for a variety of reasons. When we submit a charge to your customer’s bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your customer’s spending habits, account balance, and card information like the expiration date and CVC.
Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and your customer previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.
HOW DO I FIND MY SIZE?
One Palm. has a detailed size guide listed along size each product details or in Sizing Information located in the footer of the website. This includes Australian, American, European sizing. There are also detailed fit notes alongside each product from our One Palm Styling Team . Of course, if you are unsure, please do not hesitate to contact the One Palm team.
HOW DO I CONTACT CUSTOMER CARE?
You can contact One Palm. during business hours Monday- Friday from 9am to 6:00pm AEST, or by telephone on +61 97553044, or by email info@onepalmstudio.com
CAN I MAKE AN ORDER BY TELEPHONE?
Yes, it is possible to make an order by telephone. Simply call our One Palm Services team on +618 97553044 Monday- Friday from 9am to 6:00pm AEST. After providing us with the details of the item you wish to purchase as well as your billing information, we will process your order.
HOW DO I KNOW IF AN ITEM IS IN STOCK?
Most products shown on One Palm . are in stock. If a product does not appear in your specific size in the ‘size’ drop down menu, this indicates that the size is not available or it will show as SOLD OUT.
WHAT IF AN ITEM IS OUT OF STOCK?
If the item you are interested in is out of stock, please email us at info@onepalmstudio.com to receive email updates if the item becomes available again. Alternatively, please do not hesitate to contact the One Palm team to register your interest either by email or by telephone on +618 97553044 Monday- Friday from 9am to 4:00pm .
WHAT PAYMENT METHODS DOES ONE PALM ACCEPT?
One Palm accept, Visa, Master Card, Amex. Afterpay .
WHAT ABOUT THE COST OF SHIPPING?
International shipping costs will be quoted on an individual basis.
International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.
IS IT POSSIBLE TO TRACK MY ORDER?
Yes, if you are registered with One Palm or Australia Post. you can easily track your order once it is dispatched . Once you have received the tracking details via email, you can check the current status of your shipment via your account.
Alternatively, you can contact our One Palm team either by email info@onepalmstudio.com